Frequently Asked Questions
What are the shipping times for your products?
On average, our products are delivered within 4 to 8 days.
I’ve received a damaged item. What can I do about it?
We’re sorry to hear that! Please send us an image of the damaged item to the following email address: lonelyglow.team@gmail.com, and we will send you a similar replacement as quickly as possible.
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their orders. If you would like a refund, we can process it, provided the claim is made within 30 days of the order date. For more information, please visit this link: https://lonelyglow.com/policies/refund-policy